Our FAQ section will help you understand the principles and procedures of cryptocurrency exchange.
Yes, to complete a transaction, you must have a cryptocurrency wallet (hot wallet, cold wallet, or exchange wallet).
We do not impose minimum or maximum limits on crypto exchanges. For larger transactions, we recommend contacting our exchange office in advance to streamline the procedure.
During the cryptocurrency exchange, our employee will guide you through the entire process and provide you with the correct crypto wallet address to which you should send your funds.
Yes, as part of our B2B services package, we offer secure intermediation in transactions involving fiat currencies and cryptocurrencies.
Cryptocurrency exchanges by the Crypto4You team are usually completed within a few to several minutes, depending on the load on the blockchain network.
Of course – our team provides support at every stage, from setting up a cryptocurrency wallet, through instruction, to finalizing the transaction.
Cash transactions equal to or exceeding 15,000 EUR are reported to the GIIF. Transactions are not directly reported to the Tax Office, but it is the client’s responsibility to declare and pay taxes on any income from cryptocurrencies.
Yes, profits from trading cryptocurrencies are treated as capital gains and taxed at a flat rate of 19%.
Failure to pay taxes may result in serious consequences—including financial penalties, interest charges, tax audits, and, in severe cases, criminal liability.
You do not need to report taxes if you only hold cryptocurrencies without selling them for fiat, exchanging them for other assets, or using them to purchase goods or services.
You should maintain a complete transaction record, including dates, types and amounts of cryptocurrency, and their value in PLN. Keep proof of transactions, documents related to purchase costs, and exchange rate information from the date of each transaction.
The spread is the difference between the buying and selling price of a currency. Our rates are based on current external exchange rates with a stable spread.
The fee depends on the transaction volume and the chosen exchange method. Detailed rates can be found in the dedicated fee table available on our website.
For each crypto exchange, we follow the current exchange rate – usually the USDC rate, in accordance with the established procedure.
All locations of stationary cryptocurrency exchange offices and mobile exchange offices can be found in the Locations tab.
Yes, as part of our mobile exchange service, we travel to a location specified by a verified customer, ensuring convenience and flexibility.
To use the mobile cryptocurrency exchange, simply contact us to arrange the details, a convenient date, and a meeting place.
No – the delivery service is offered at no additional cost, and the fee is charged only for the cryptocurrency exchange, in accordance with the applicable commission table.
The mobile crypto exchange service with delivery is available to customers who have successfully completed the verification procedure (KYC), which guarantees the security and convenience of transactions.
Yes, we use modern security measures to ensure smooth exchanges. We are licensed by the Polish Financial Supervision Authority , guaranteeing your safety when transferring your funds to us.
For transactions up to 1,000 EUR, full anonymity is maintained. For higher amounts, we are required by law to conduct appropriate verification procedures.
KYC (Know Your Customer) is a process of identifying and verifying a customer’s identity, required for transactions exceeding 1,000 EUR. It helps protect against fraud and ensures regulatory compliance.
AML (Anti-Money Laundering) refers to a set of regulations aimed at preventing money laundering. It includes thorough customer verification, transaction monitoring, and maintaining complete audit documentation, applied to transactions over 1,000 EUR.
We collect data only as required by law for transactions above 1,000 EUR. This enables us to carry out KYC and AML procedures legally and to store your information in accordance with data protection regulations. Cash transactions of 15,000 EUR or more are reported to the GIIF (General Inspector of Financial Information), as required by law.
KYC is not required for transactions under 1,000 EUR. For larger amounts, it is mandatory under current legal regulations.
Got a question?Want to exchange crypto?
Message us
